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Return Policy

Discover Alostora's return policy, including eligibility for returns, non-returnable items, and the refund process. Your satisfaction is our priority!

Return Policy for Alostora Supplements Store

Effective Date: September 26, 2024

Thank you for shopping at Alostora. We value your satisfaction and aim to provide you with high-quality supplements. If you are not completely satisfied with your purchase, please review our return policy outlined below.

1. Return Period

You have 30 Days from the date of purchase to return your item. If this period has passed, we cannot offer you a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • You must provide a receipt or proof of purchase.

3. Non-returnable Items

Certain types of goods are exempt from being returned, including:

  • Perishable goods such as food and supplements with expiration dates.
  • Intimate or sanitary goods.
  • Hazardous materials or flammable liquids or gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

4. Partial Refunds

Partial refunds may be granted for items that:

  • Show obvious signs of use.
  • Are opened products like CDs, DVDs, software, or video games.
  • Are not in their original condition, damaged, or missing parts not due to our error.
  • Are returned after the specified return period.

5. Return Process

To complete your return:

  1. Contact us at [Help@alostora.store] for return authorization.
  2. Pack the item securely in its original packaging.
  3. Send the item to the address provided in the return authorization email.

6. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank, as there is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Help@alostora.store].

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [Help@alostora.store] and send your item to the address provided in the return authorization email.

9. Shipping Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

10. Contact Us

For any questions regarding our return policy, please contact us at: